Shipping policy
Delivery times
Orders are dispatched from our warehouse within 1 to 2 working days. Estimated delivery times, counted from the order date, are shown below.
| Destination | Estimated delivery time |
|---|---|
| Netherlands and Belgium | 1 to 3 days |
| Germany, France, Denmark, Switzerland and Austria | 5 to 6 days |
| United Kingdom | 5 to 7 days |
| Norway | 6 to 12 days |
| Ireland | 7 to 10 days |
| Poland, Italy, Portugal, Sweden and Croatia | 8 to 13 days |
| United States and Canada | 7 to 11 days |
| All other countries | 7 to 15 days |
Delivery times may vary by a few days depending on the carrier and customs processing. For any question about your order, please contact our customer service team.
*A note for customers in the Middle East. Deliveries to countries in the Middle East may take longer than the estimates above, due to factors outside our control such as carrier routing and customs processing. We sincerely appreciate your patience and understanding, and our customer service team is always available to assist with any question about your order.
Shipping fee
Shipping is free when either of these applies to your order.
- Your order contains 5 or more charms. Only charms count towards this number, watches and bracelets do not.
- Your order total is more than €25, or the equivalent in your own currency. Watches and bracelets do count towards the order total.
If neither applies, a flat shipping fee is added to your order.
| Currency | Shipping fee |
|---|---|
| Euro (EUR) | €3.99 |
| US dollar (USD) | $4.99 |
| British pound (GBP) | £3.99 |
| Norwegian krone (NOK) | 39.90 NOK |
| Polish zloty (PLN) | 16.90 PLN |
For all other currencies, the fee is the equivalent of €3.99 and is shown in your own currency. Your shipping cost is always displayed in your cart and at checkout before you pay.
Import fees
Import duties and customs fees may apply depending on your country and are paid by the customer.
Order tracking
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided at checkout.
Returns and refunds
If you wish to return your order, please refer to our returns policy.
You can contact our customer service department at any time by visiting our contact page.
Import duties and customs fees may apply depending on your country and are paid by the customer.